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Easy Returns

 

We hope that you will be delighted with your purchase from Vanilla Bloom.  If however you change your mind or no longer want a product you have ordered you can return the product you ordered within 14 days of delivery in an unused and saleable conditionPlease refer to our Returns Policy for more detail. Please contact Customer Care prior to returning your goods.

* Please note: Sale, clearance, promotional items and products that have been opened are unable to be returned other than as required by the Consumer Guarantees Act. 

Returns Policy

If you are unhappy with any of your purchases you may return them unopened and in a saleable state within 14 days of receipt for a a store credit, wrapped securely in the same or similar outer packaging in which you received them. We will process your return as quickly as possible once the returned goods have been received, inspected and processed and will notify you by email once your credit has been processed. During busy periods, please allow a maximum of 10 working days for your refund or credit to be processed once we have received your return. Returns will not be accepted after 14 days of delivery to you. Shipping charges are not refunded or credited.  Where a refund has been agreed with Vanilla Bloom in advance of your returning your product, it will be issued using the same payment method used when ordering. 

Should you have any questions about the status of your return, your refund, or need instructions on how to return an item, please contact Customer Care.

The colour is different to what you expected or to what it looks like on your screen: We have made every effort to display as accurately as possible the colour of the products that appear on this Website.   However, as the actual colours you see will depend on your personal computer equipment, We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the goods on delivery. If however you are dissatisfied with the colour of the product you have received you are able to return your product under the terms of the Returns Policy detailed above.

The product you received is not what you ordered: We are happy to replace the product with what you ordered, provide you with a credit or offer you a full refund.  To organise the return please contact Customer Care prior to returning your goods and within 14 days of delivery.  

The product you ordered was damaged in transit: If your product arrives damaged, please contact Customer Care immediately.  We may offer you a replacement product, credit or full refund depending on the situation. Once the damage has been verified your return will be processed.  Please note: while we use only reputable delivery companies our liability is limited to the value of the damaged product, and does not cover any further liability incurred as a result of third party damage. To organise the return please contact Customer Care prior to returning your goods and within 14 days of delivery.  

The product you ordered did not arrive: Your parcel may be considered missing if it fails to arrive 5 working days after your order dispatch notification email.  If your order has not arrived after that time, please contact Customer Care to request a track and trace.

 

Please note that we cannot accept returns for orders that are damaged or missing in transit. In the event we receive a damaged item we will contact you.


If you have any questions about Returns, please contact Customer Care.

 

Vanilla Bloom Natural Beauty Boutique is the gorgeous online store focused entirely on natural and organic beauty products from New Zealand and around the world; including natural skincare, natural deodorant, organic makeup & cosmetics, natural fragrance and haircare.  In order to be stocked, the natural beauty products we range need to be free from unnecessary synthetic ingredients & potential toxins such as parabens, petrochemicals, SLS, oxybenzone and sulphates; and instead embrace the spirit of a cleaner, greener, natural approach to beauty. 

Our promise to you includes free delivery within New Zealand for all orders over $59.00, free samples and complimentary gift wrapping.